Privacy Policy

1. Introduction

Welcome to Vertex Detailing LLC ("us," "we," or "our"). This Privacy Policy outlines our practices regarding the collection, use, and protection of information when you use our website or our detailing services.

2. Information we collect

• Personal information: your name, phone number, email, service address, and vehicle details, provided when you book, request a quote, or contact us.
• Payment information: processed by our booking and payment providers. We do not store full card numbers.
• Photographs or videos: of your vehicle, captured for quoting and, with your consent, for marketing.
• Website usage: standard analytics such as pages visited and the device used, collected through Google Analytics and similar tools.

3. How we use your information

• Service delivery: scheduling appointments, sending confirmation and reminder texts and emails, and communicating about your vehicle.
• Payment processing: billing and receipts.
• Marketing: with your consent, occasional texts or emails about offers and maintenance reminders. Reply STOP to any text, or use the unsubscribe link in any email, to opt out at any time.
• Photos: with your consent, images of your vehicle on our website or social media. License plates are obscured.

4. Information sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties. We may share information with trusted service providers who help us run the business, such as our scheduling software (OrbisX), payment processors, and website hosting, and only for that purpose. We may disclose information when required by law or to protect our rights.

5. Text messaging

By providing your mobile number and opting in, you agree to receive appointment-related and, if selected, promotional text messages from Vertex Detailing. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. Consent to marketing texts is not a condition of purchase.

6. Your choices and rights

You may choose not to provide certain information, opt out of marketing communications, and request access to, correction of, or deletion of your personal information by contacting us.

7. Data security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. No method of transmission over the internet or electronic storage is entirely secure.

8. Changes to this policy

We may update this Privacy Policy periodically. Changes will be reflected on this page with an updated date.

9. Contact us

Questions about this policy: email [email protected] or text (651) 363-4422.